Privacy Policy

1. Information We Collect

Personal Information

When you use our services, we may collect the following personal information:

• Name and contact details (email, phone number, address)
• Payment information (processed securely through third-party payment processors)
• Shipping and billing addresses
• Account credentials (username, password)
• Purchase history and preferences

Custom Request Information

When you submit custom product requests, we collect:

• Product links and images you share
• Size and preference information
• Communication history with our team

2. How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To process and fulfill your orders, including sourcing products, arranging shipping, and handling payments
• Communication: To send order confirmations, shipping updates, and respond to your inquiries
• Account Management: To create and manage your account, including authentication and security
• Personalization: To provide personalized product recommendations and improve your shopping experience
• Marketing: To send promotional emails about new products, special offers, and updates (with your consent)
• Analytics: To analyze website usage and improve our services
• Legal Compliance: To comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service Providers

• Payment processors (bKash, Rocket, Nagad, credit card processors)
• Shipping and logistics partners
• Cloud hosting and storage providers
• Email and communication service providers
• Analytics and marketing platforms

International Suppliers

When sourcing products, we share necessary information (name, shipping address, product specifications) with our trusted international suppliers and boutiques.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights and safety.

4. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure payment processing through PCI-compliant gateways
• Regular security audits and updates
• Access controls and authentication protocols
• Encrypted data storage

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing emails at any time
• Data Portability: Request your data in a portable format
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at privacy@luviaclub.com

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements
• Maintain business records (typically 5-7 years for transaction data)

After the retention period, we securely delete or anonymize your data.

7. International Data Transfers

As we source products globally, your information may be transferred to and processed in countries outside Bangladesh. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for material changes

Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: