Clear terms designed to protect your investment and our sustainable sourcing model
As each piece is sourced or crafted specifically for you, confirmed orders are considered final once procurement begins. This sustainable approach eliminates waste, reduces costs, and ensures every item receives the attention it deserves.
Browse our hand-selected luxury pieces, ready for immediate sourcing
Browse our curated collection
Pay Private Sourcing Reservation Fee (30-50%)
We source & ship your item
Pay remaining balance on delivery
Share a link or image of any luxury item you desire
Share product link/image (Free)
We confirm availability, price & timeline (Free)
Pay Private Sourcing Reservation Fee (30-50%)
We source & ship your item
Pay remaining balance on delivery
You can cancel your order before we begin procurement from our global suppliers.
Cancellation requested after supplier order is placed and procurement has begun.
Order arrives in Bangladesh but customer refuses to accept delivery or pay final balance.
Return Window: 3 days from delivery
Conditions Required:
Refund Options:
Return Policy: No returns accepted
Why? Each piece is sourced specifically for you from international suppliers.
Exceptions:
In these cases, we'll arrange replacement or full refund within 14 days.
Every item undergoes rigorous quality checks upon arrival. We verify authenticity, condition, and specifications before shipping to ensure you receive exactly what you ordered.
We show similar items, fabric texture, and color tone simulation before sourcing. You confirm: "Yes, this is what I want."
Complete material details, size charts, care instructions, and authenticity documentation provided before purchase.
Our team is available via WhatsApp, email, or phone to answer questions and ensure you're confident before ordering.
We import only what's ordered, eliminating excess inventory and reducing environmental impact. This on-demand model is the future of responsible fashion.
Each item involves international procurement, customs duties, quality inspection, and logistics. The advance payment protects these real costs.
The Private Sourcing Reservation Fee ensures commitment, filtering casual browsers and protecting our sustainable business model.
Luxury platforms like Farfetch, Net-a-Porter, and MatchesFashion use similar policies. This is global luxury best practice, not harsh treatment.
This advance payment (30-50% of total price) confirms your order and covers procurement costs. It's non-refundable once sourcing begins, as we commit resources to acquire your specific item.
By placing an order, you acknowledge and agree to these terms. You'll receive email confirmation and in-app agreement checkbox for your records.
If you have concerns about your order, please contact us directly before initiating any payment disputes. We're committed to resolving issues fairly and promptly.
Our team is here to clarify any concerns before you place your order.
Contact Us